Privacy Policy — North Lodge Glamping

North Lodge Glamping

Privacy Policy

Last updated: 25.09.26

North Lodge Glamping respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how North Lodge Glamping collects, uses, stores and protects personal information when you visit our website, contact us, make a booking or stay with us.

1. Who We Are

North Lodge Glamping is responsible for the personal information described in this Privacy Policy.

Business name: North Lodge Glamping

Business address:
North Lodge, Kersewell, Carnwath, Lanark, South Lanarkshire ML11 8LG

Email:
northlodgestays@gmail.com

Telephone:
07746 198787

If you have any questions about how we use your personal information, please contact us using the details above.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect information including:

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Your name
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Email address
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Telephone number
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Postal address
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Booking details
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Arrival and departure dates
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Number of guests
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Details about your accommodation
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Information about pets where relevant to your booking

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Payment and transaction information
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Communications you have with us
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Information provided when you make an enquiry or request

Information required to manage your booking

Information about cancellations or changes to your booking

We may also receive information about you from third-party booking platforms when you make a reservation through them.

3. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically.

This may include information such as:

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IP address
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Browser type
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Device information
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Approximate location
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Pages visited
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Website usage information
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Cookies and similar technologies
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Some of this information may be collected by website and booking technology providers that help us operate our website and booking system.

4. How We Use Your Information

We use personal information where necessary to:

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Process and manage bookings
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Provide accommodation and related services

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Communicate with you about your booking
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Respond to enquiries
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Process payments
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Send booking confirmations and important information

Manage cancellations and booking changes

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Provide customer support
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Maintain booking and financial records
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Improve our website and services
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Protect our property, guests and business

Meet legal, regulatory and accounting requirements

Prevent fraud, misuse or other unlawful activity

5. Our Legal Bases for Using Personal Information

Depending on the circumstances, we may process your personal information because:

It is necessary to perform a contract with you.

For example, we need your name and contact details to manage and provide your accommodation booking.

It is necessary for our legitimate interests.

For example, we may use information to manage our business, respond to enquiries, maintain appropriate records, improve our services and protect our property, provided that doing so does not unfairly override your rights.

We have a legal obligation.

For example, we may need to retain certain financial or booking records to comply with legal or accounting requirements.

You have given consent.

Where we rely on consent for a particular use of your information, you may withdraw that consent at any time.

6. Payments

Payment information may be processed by payment providers and/or third-party booking platforms.

North Lodge Glamping does not generally need to see or store your full payment card details when payment is processed through an external payment provider or booking platform.

Payment providers may process your information in accordance with their own privacy policies and terms.

7. Booking Platforms and Service Providers

We use third-party services to help us operate our accommodation business.

These may include:

Smoobu – for booking management, availability, channel management and/or our direct booking engine

Booking.com – where you make or manage a booking through Booking.com

Airbnb – where you make or manage a booking through Airbnb

Squarespace – for our website and related website services

Payment providers and booking/payment services used to process transactions

These organisations may process personal information on our behalf or independently in accordance with their own terms and privacy policies.

We only use information where there is an appropriate legal basis for doing so.

8. Information Received From Third Parties

If you book North Lodge Glamping through a third-party platform such as Booking.com or Airbnb, we may receive your booking information from that platform.

This information may include your name, contact details, booking dates, number of guests and other information required to provide your stay.

We may use this information to manage your reservation and communicate with you about your stay.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

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Manage your booking
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Provide customer service
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Maintain business and financial records
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Meet legal and accounting requirements
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Deal with complaints or disputes
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Protect our legitimate business interests

The exact retention period may vary depending on the type of information and the reason we need to retain it.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Cookies

Our website and booking system may use cookies and similar technologies.

Cookies may be used to:

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Make the website function correctly
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Remember preferences
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Understand how visitors use the website
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Improve website performance
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Support booking functionality
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Provide relevant website features
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Where required by law, we will ask for your consent before using non-essential cookies.

You can control or disable cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

11. Marketing

We may occasionally contact customers about North Lodge Glamping where permitted by applicable law.

Where consent is required for marketing communications, we will ask for it.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

12. Sharing Your Information

We may share personal information where necessary with:

Booking and accommodation management providers

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Booking platforms
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Payment providers
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Website and technology providers
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Professional advisers where necessary
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Legal, regulatory or government authorities where required by law

Service providers who help us operate North Lodge Glamping

We do not sell your personal information.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

14. International Data Transfers

Some of the organisations we use may process personal information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

15. Your Data Protection Rights

Depending on the circumstances and subject to applicable law, you may have rights including:

The right to request access to the personal information we hold about you

The right to ask us to correct inaccurate information

The right to request deletion of your information in certain circumstances

The right to ask us to restrict processing in certain circumstances

The right to object to certain processing

The right to data portability where applicable

The right to withdraw consent where we rely on consent

To exercise your rights, please contact:

North Lodge Glamping
Email: northlodgestays@gmail.com
Telephone: 07746 198787
Address: North Lodge, Kersewell, Carnwath, Lanark, South Lanarkshire ML11 8LG

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from the ICO's website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, booking systems, service providers or legal requirements.

The latest version will be published on our website with the date it was last updated.

18. Contact Us

If you have any questions about this Privacy Policy or how North Lodge Glamping handles your personal information, please contact us.

North Lodge Glamping
Email: northlodgestays@gmail.com
Telephone: 07746 198787
Address: North Lodge, Kersewell, Carnwath, Lanark, South Lanarkshire ML11 8LG

Last updated: 25.09.26